Delivery

Free Postage

We offer free postage for all orders over $200 (excluding bulky orders such as Dream Duffle/Costume Roller bags).

We deliver anywhere in Australia. Please contact us if you would like to enquire about shipping to other countries.

Delivery Time

All product shown on our website are either in stock or available from our suppliers within a reasonable time.

Delivery is usually made within 7 - 10 business days however this can vary depending on location. Please allow for longer delivery times to regional and remote location.

Orders are usually despatched within 24 hours of receiving payment. Orders placed after 5pm (WST) will be regarded as received the following business day.

Please enter all delivery details carefully. Inaccurate delivery information may result in delays. If we incur a re-delivery fee by our carrier due to inaccurate delivery information provided by you, that charge will be passed on to you.

Carrier

We work closely with our preferred carrier Australia Post, to ensure speedy delivery of your products, but there may be times when deliveries are delayed due to circumstances beyond our control.

Late delivery does not constitute a failure of our agreement, and does not entitle cancellation of an order. We will notify you when your order has been despatched and provide you with the tracking number. Please inform us if your order does not arrive. Once informed, we will work with the carrier to investigate the whereabouts and ensure prompt delivery.

Our carrier usually delivers between 9am and 5pm Monday to Friday. No deliveries are made on weekends or public holidays. A signature will be required upon delivery. If a signature can not be obtained then a Card will be left in your mail box or at your nominated delivery address with instructions on how to collect your parcel from the carrier's nearest outlet. Undelivered parcels are normally only held for 7 days. If your parcel is not collected by this time, it may be returned to us as unclaimed. In this event, we will contact you to investigate the reason and freight charges may be payable to re-despatch.

Damaged Goods

We carefully pack all orders to ensure that your items arrive to you in the best of condition and avoid the risk of damaged goods whilst in transit. In the event that your order arrives damaged, faulty or incorrect or there are missing items, you must notify us within 48 hours of your delivery being signed for. We will give instructions on how to return damaged or faulty items and arrange immediate despatch of any missing or incorrect items. All enquiries will be handled during weekday business hours (WST).

Cancellations are not accepted once the order has left our premises.

Any postage charges to exchanged items purchased are not free and are the responsibility of the customer. Please read our Returns & Exchanges Policy for details on returning items if you are not happy with your order.

Postal Charges

These are calculated according to weight and dimensions of the products ordered. They are calculated and shown before proceeding to checkout.

Availability of Stock

Should any of the product(s) you ordered not be in stock and we are unable to get them from our suppliers within a reasonable timeframe, we will notify you as soon as practicable.

Concert and Urgent Orders

Please advise us if your order is required for an upcoming concert or other urgent need. Please include the latest date required. This will allow us to promptly advise you if we are unable to meet your deadline so you can make other arrangements.